What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File Upload field: File size error message

    Asked by MorganBanville on September 01, 2016 at 12:28 PM

    I am getting this error message:

    9.8MB? Can you please advise? I am contemplating using this solution for my company and this will not work. Is it only a storage issue? If I am using the Google Integreation, my storage needs are cut down extremely correct? Also, once the form submission is no longer needed and I delete, does space free back up?

    Excited about this possibility for my team,

    Morgan

  • Profile Image
    JotForm Support

    Answered by BJoanna on September 01, 2016 at 12:42 PM

    Error message that is shown on your screenshot, means that file is larger then maximum allowed size of your file upload field. To allow that larger files are uploaded, you will need to increase "Max File Size" of your field inside of Form Builder. 

    Inside of this guide you can find how to change the upload size limit of file upload field:

    https://www.jotform.com/help/33-Changing-the-upload-size-limit 

    Also, once the form submission is no longer needed and I delete, does space free back up?

    When you delete submission that has uploaded file, you will free Upload Storage space of your account. 

    Please take note: Deleted submissions are permanently deleted and can no longer be restored. 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by MorganBanville on September 01, 2016 at 12:48 PM

    the file size limit option was turned off. I just matched the limit to what you have above and am still not able to do this. I am trying to upload a file of 16.4MB.

     

    https://csacademy.myschoolapp.com/page/Delivery-submission?siteId=925&pending=true&cached=false

     

    Please advise.

    Thank you!

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    JotForm Support

    Answered by BJoanna on September 01, 2016 at 02:09 PM

    It is not possible to turn off file size limit for File Upload field. 10000 that is shown on screenshot I provided you is current setting for "Max File Size" on your form. 10,000 KB is equal to 9.8 MB, like it is shown on screenshot you provided. 

    So if you want to increase "Max File Size" of your field to e.g. 20 MB, then you need to set "Max File Size" to 20480.

    You can use this link to convert megabyte to kilobyte:

    http://www.convertunits.com/from/MB/to/KB 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by MorganBanville on September 01, 2016 at 02:13 PM

    Perfect, thank you much. I am all set.

  • Profile Image
    JotForm Support

    Answered by BJoanna on September 01, 2016 at 03:35 PM

    You're welcome.

    Feel free to contact us if you have any other questions.