What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't log in.

    Asked by Debra Burnette  on September 01, 2016 at 12:39 PM

    Every time I try to log on, I get the message that my username and password don't match. I tried to use forgot password, but it's not working.

    can't log in in can't can
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 01, 2016 at 02:30 PM

    I have checked email address you used to post this thread but I only found guest account with no forms, which was created when you posted your question on this thread. 

    After that I have checked your email address inside of our email log and I saw that your email address is recipient email address set inside of this form: http://www.jotform.us/form/50944218134149 

    That form is created on account with username Avwollwert1. Email address of that account is p****k@mem*********rs.com

    I also saw that password reset email was sent to that email address. 

    You can login to your account with email address or with username. 

    Hope this will help. Let us know if you need further assistance.