Form is no longer sending emails

  • Profile Image
    SignChiq
    Asked on September 01, 2016 at 01:04 PM

    Forms has been working fine for the last 2 years and now since August 6th my client has not received email submissions - need this fixed ASAP. I've followed all the steps to ensure it's not on our end and it's not.

     

    Please contact me ASAP.



    This is a re-post of a comment on Why I am not Receiving Email Notifications?

  • Profile Image
    Mike
    Answered on September 01, 2016 at 02:59 PM

    Please provide us with a link to the affected form, so we will be able to check this out.

    Thank you.

  • Profile Image
    SignChiq
    Answered on September 01, 2016 at 03:04 PM

    www.scramblermaries.com/contact-us.html

     

    I have verified the form email recipients are correct as well as verified the email address is not on the bounce list. Someone from JotForm responded to add IP addresses to the client's email WhiteList as well as the emails to the contact address book, however, my biggest concern is this has just happened all of a sudden so I'm trying to figure out why and get it corrected ASAP.

  • Profile Image
    Mike
    Answered on September 01, 2016 at 04:54 PM

    According to the account email history the email messages are being successfully sent.

    Could you please ask your client to check a Spam folder via webmail?

    It is also recommended to whitelist our default senders noreply@jotform.com and noreply@formresponse.com. There should be an 'Approved Senders' section in Google Apps.

    Google Apps: Manage Approved/Blocked Senders Lists

    If you need any further assistance on this, please let us know.

  • Profile Image
    SignChiq
    Answered on September 02, 2016 at 12:47 PM

    I actually got access to their email and well look at that they were in SPAM (they swore they weren't).  :)  Needless to say, I've added the email addresses to the Approved list and tested and we're good to go for now. Thank you for your quick responses and investigating!!

  • Profile Image
    ashwin_d
    Answered on September 02, 2016 at 02:10 PM

    Hello SignChiq,

    I am glad to know that your issue related to submission email is resolved.

    Do get back to us if you have any questions.

    Thank you!