- SignChiqAsked on September 01, 2016 at 01:04 PM
Forms has been working fine for the last 2 years and now since August 6th my client has not received email submissions - need this fixed ASAP. I've followed all the steps to ensure it's not on our end and it's not.
Please contact me ASAP.
This is a re-post of a comment on Why Am I Not Receiving Email Notifications
- JotForm SupportMikeAnswered on September 01, 2016 at 02:59 PM
Please provide us with a link to the affected form, so we will be able to check this out.
- SignChiqAnswered on September 01, 2016 at 03:04 PM
I have verified the form email recipients are correct as well as verified the email address is not on the bounce list. Someone from JotForm responded to add IP addresses to the client's email WhiteList as well as the emails to the contact address book, however, my biggest concern is this has just happened all of a sudden so I'm trying to figure out why and get it corrected ASAP.
- JotForm SupportMikeAnswered on September 01, 2016 at 04:54 PM
According to the account email history the email messages are being successfully sent.
Could you please ask your client to check a Spam folder via webmail?
It is also recommended to whitelist our default senders email@example.com and firstname.lastname@example.org. There should be an 'Approved Senders' section in Google Apps.
If you need any further assistance on this, please let us know.
- SignChiqAnswered on September 02, 2016 at 12:47 PM
I actually got access to their email and well look at that they were in SPAM (they swore they weren't). :) Needless to say, I've added the email addresses to the Approved list and tested and we're good to go for now. Thank you for your quick responses and investigating!!
- JotForm Supportashwin_dAnswered on September 02, 2016 at 02:10 PM
I am glad to know that your issue related to submission email is resolved.
Do get back to us if you have any questions.