PayPal is not showing Pay with Credit Card option

  • Profile Image
    Pamela Carr 
    Asked on September 01, 2016 at 01:13 PM

    I am trying to complete an online form through jotform, and apparently we have the option to pay via debit/credit card or PayPal. When I click on submit form, I only have the option to log into my PayPal account. I don't want to pay that way, but the form is forcing my hand. Please advise.

  • Profile Image
    Answered on September 01, 2016 at 03:29 PM

    It seems that PayPal is detecting that you have a PayPal account (based on your browser cookies) and redirecting you to the page without the credit card payment option.

    I have tested the form submission in a private browser tab, and I was properly redirected to the page with the 'Pay with Credit Card' option.

    If you need any further assistance, please let us know.