What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal is not showing Pay with Credit Card option

    Asked by Pamela Carr  on September 01, 2016 at 01:13 PM

    I am trying to complete an online form through jotform, and apparently we have the option to pay via debit/credit card or PayPal. When I click on submit form, I only have the option to log into my PayPal account. I don't want to pay that way, but the form is forcing my hand. Please advise.

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    JotForm Support

    Answered by Mike on September 01, 2016 at 03:29 PM

    It seems that PayPal is detecting that you have a PayPal account (based on your browser cookies) and redirecting you to the page without the credit card payment option.

    I have tested the form submission in a private browser tab, and I was properly redirected to the page with the 'Pay with Credit Card' option.

    If you need any further assistance, please let us know.