What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please Wait" message during submission

    Asked by dhuntertides on September 01, 2016 at 01:32 PM

    Hello,

     

    One of my users is receiving a "Please Wait" message when she tries to submit her form. It's been stuck on that for over an hour at this point. I have attached a screen shot. Please advise on how we can solve this.

    Best,

    Diana

    Page URL:
    https://form.jotform.com/61686541528160

    Screenshot
    message please wait hello attached
  • Profile Image
    JotForm Support

    Answered by david on September 01, 2016 at 03:48 PM

    I cloned your form to test it and it works without issue.  Their may have been an issue with their internet connection at the time the form was submitted and the process could not complete.  I would recommend having them simply close their browser and resubmit the form.