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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please Wait" message during submission

    Asked by dhuntertides on September 01, 2016 at 01:32 PM



    One of my users is receiving a "Please Wait" message when she tries to submit her form. It's been stuck on that for over an hour at this point. I have attached a screen shot. Please advise on how we can solve this.



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    JotForm Support

    Answered by david on September 01, 2016 at 03:48 PM

    I cloned your form to test it and it works without issue.  Their may have been an issue with their internet connection at the time the form was submitted and the process could not complete.  I would recommend having them simply close their browser and resubmit the form.