What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If my Jotform space is full, can I still recieve submissions in my integrated dropbox?

    Asked by Hank123 on April 15, 2012 at 04:38 PM
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    Answered by pinoytech on April 15, 2012 at 04:52 PM


    Upon checking your account, I found out that you have an Free account which has limit of 100 submission per month including 10 SSL Secure Submissions and can received payments of 10. However, If you reach submission limits, your forms will be temporarily disabled. It will only be reactivate until either you upgrade your account or wait for the next month when your counter resets to zero.

    While your forms temporarily disable, you can still keep track of the current number of submissions when you log in to your JotForm Account.

    Hope this information helps.

    Thank you for using JotForm!

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    Answered by gori-mathew on April 15, 2012 at 05:02 PM


    In addition to my colleague's response above, Unfortunately it is not possible to receive the submissions when Jotform quota is full.  Yes, dropbox is the solution to clean your JotForm submissions from time to time. In this case your JotForm account space quota will be refreshed (every month), and DropBox files will not be touched.

    The limits are no different whether you use the Dropbox integration or not. To ensure you can manage economically your allocated quota then there is need to delete your submissions with uploads to gain your space back.

    I hope this information is helpful, thanks for using Jotform!