JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Title on form in email notification is incorrect. How do I change it?Asked by LeslieDee on September 01, 2016 at 05:40 PM
Hi there! I recently received a submission on a form called "Mounting Order Form". The notification email subject line was correct (Re: Mounting Order Form) and all of the fields of information matched my mounting order form, so I know the person completed the correct one. I'm worried, though, because the title within the email (next to the pencil logo) said "Digital Printing Order Form" (see screenshot). I want to make sure that my customers aren't receiving mis-named confirmation emails as well, but I am not sure what is causing the issue.
form in email email notification email in
You can check and edit your email notification settings for the title of the email alert.
First, click Emails on the form builder. Next, on the Email tab, a WYSIWYG editor of the actual contents of your email alert will appear. 3rd, replace the text on the title. Lastly, save the settings.
Additional note: The email notification only sends to the email address that is set specifically. The current setting is sending to email@example.com alone.
If you want your form users to receive an email alert as well, you will need to create an email autoresponder. You can refer to this guide for the steps: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder
If you have further questions, please let us know.