What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having problems integrating forms with infusionsoft

    Asked by Chamberdunn on September 02, 2016 at 06:07 AM

    I follow all of the steps, sign into infusionsoft to authenticate and then it gets stuck and doesn't progress. 

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    JotForm Support

    Answered by beril on September 02, 2016 at 08:03 AM

    You can integrate your form with Infusionsoft easily with JotForm. I will show you how to do that step by step:


    1) First of all, you need to authenticate your form with your infusionsoft account.

    To do that, please make sure that you're not blocking pop-up windows on your browser preferences.


    After that, you need to allow  Jotform to integrate with infusionsoft.

    Then, match the fields on your form for your application.


    You will show which InfusionSoft tags you want to apply to the newly submitted information and you can choose actions from the list.


    Note that both the tags and actions should be also created within InfusionSoft. When you click on complete integration you will be able to create your integration successfully.


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by Chamberdunn on September 02, 2016 at 09:11 AM

    Thank you for your reply. Everything works fine until I click the allow button to allow integration then it seems to get stuck, with it just saying waiting for jot form - it doesn't seem to connect to the next stage. 


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    JotForm Support

    Answered by Rose on September 02, 2016 at 10:36 AM

    Could you please tell us which browser(s) you were using? Did you try with another browser?

    I can also suggest you to clear your browser cashes and try again to check if the issue persist or not?

    Please do not hesitate to contact us at anytime you want for any issue you may have.