What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Client not recieving his form

    Asked by cre8business on September 02, 2016 at 06:46 AM

    Can you please help, my clinet is not recieving any of his forms? Can you explain why this might be?

    Page URL:

  • Profile Image

    Answered by nursam on September 02, 2016 at 06:54 AM


    I think the problem is about  your sender email. You should try changing your sender email to noreply@jotform.com. This sould work. You can also check and see:


    Best regards.

  • Profile Image
    JotForm Support

    Answered by John_Benson on September 02, 2016 at 09:27 AM


    The reason you're not getting notifications is because the email recipient (info@pilingopera****.co.uk) landed in the bounce list. This happens only when the receiving mail server rejects the email sent by JotForm. Here's a screenshot:

    I have removed the email from the bounce list. You should be receiving notifications now. To prevent this from happening again, you can learn more from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Also, please contact you email service provider and ask them to whitelist the IPs and domains found on this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Let us know if you need further assistance. Thank you.