Client not recieving his form

Can you please help, my clinet is not recieving any of his forms? Can you explain why this might be?

Hi,

I think the problem is about  your sender email. You should try changing your sender email to noreply@jotform.com. This sould work. You can also check and see:

https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

Best regards.

@cre8business

The reason you're not getting notifications is because the email recipient (info@pilingopera****.co.uk) landed in the bounce list. This happens only when the receiving mail server rejects the email sent by JotForm. Here's a screenshot:

I have removed the email from the bounce list. You should be receiving notifications now. To prevent this from happening again, you can learn more from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

Also, please contact you email service provider and ask them to whitelist the IPs and domains found on this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

Let us know if you need further assistance. Thank you.