- cre8businessAsked on September 02, 2016 at 06:46 AM
Can you please help, my clinet is not recieving any of his forms? Can you explain why this might be?
- nursamAnswered on September 02, 2016 at 06:54 AM
I think the problem is about your sender email. You should try changing your sender email to firstname.lastname@example.org. This sould work. You can also check and see:
- JotForm SupportJohn_BensonAnswered on September 02, 2016 at 09:27 AM
The reason you're not getting notifications is because the email recipient (info@pilingopera****.co.uk) landed in the bounce list. This happens only when the receiving mail server rejects the email sent by JotForm. Here's a screenshot:
I have removed the email from the bounce list. You should be receiving notifications now. To prevent this from happening again, you can learn more from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Also, please contact you email service provider and ask them to whitelist the IPs and domains found on this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Let us know if you need further assistance. Thank you.