What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Completed forms are no longer sending to my e-mail address, what do I need to do?

    Asked by jkbaar on September 02, 2016 at 09:51 AM
    Page URL:

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    Answered by nursam on September 02, 2016 at 10:32 AM


    This problem can be count as a general issue for most users.  Below you can check some methods and try to solve it:




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    JotForm Support

    Answered by Charlie on September 02, 2016 at 11:22 AM

    Apologies for the inconvenience, your email address c**t**t@jkbaar.com was added in the bounce list. Here's the screenshot with the return error message:

    This happens when the recipient or the email provider of it refuses to receive the emails coming from us. I have removed it in our bounce list so you should be able to receive emails again. However, to avoid being added in the bounce list again, please also follow the steps mentioned in this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues, that's in addition with the link that nursam earlier shared.

    I would also like to advise that you contact your IT team or your email provider to whitelist our JotMail IP addresses and mailserver domain names that are listed on this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    I hope that helps.