What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Available Space" Question

    Asked by Rich Miller  on September 02, 2016 at 10:03 AM

    Sorry if this is a dumb question, but what do you mean by "Available Space"?  If we're storing the files on our own DrobBox account or FTP server, then how does that apply?  Or does that refer to monthly volume of data that's uploaded?  We're looking for a solution for a printing company that wants to upload large files to their FTP server.




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    Answered by nursam on September 02, 2016 at 10:15 AM

    Hi Rich,

    I believe that you will find your answer here:



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    JotForm Support

    Answered by John_Benson on September 02, 2016 at 11:34 AM

    Hey Rich,

    Actually, that is a nice question. I checked your account and notice you're in a guest account, please sign up for a registered account so you can manage your forms properly.

    Please take note that all submissions will go to our servers first and then after that, it will be forwarded to DropBox or to the FTP integration. It means that you need to manually delete the submissions with uploaded files to clear up your storage space. You can also use the Auto-Delete Submissions app so that the form submission will be deleted instantly after forwarding it to the integration.

    If you have any question, please let us know. We'll be glad to assist you.