What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving submission email

    Asked by iveyphotography on September 02, 2016 at 10:22 AM

    I am no longer receiving submission emails to my account address csmith@iveystudio.com.  Can you reset it?

    submission email email receiving Emails My Account href mailto
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    JotForm Support

    Answered by beril on September 02, 2016 at 11:11 AM

    We are sorry for the inconvenience that may have caused.

    Your email address, csmith@iveystudio.com is NOT in our bounce list.

    I've also checked your Mail Logs. It seems [2016-09-02 10:58:47] Submission #348637526245768931 Form #23616196704153 SENT to csmith@iveystudio.com from noreply@jotform.com via AMAZONSES

     However, [2016-09-01 23:43:26] Submission #348597006561493380 Form #42806134846154 FAILED to csmith@iveystudio.com from noreply@jotform.com via AMAZONSES

    Did you remove your email address from bounce list on your side?

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.