I am not receiving submission email

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    iveyphotography
    Asked on September 02, 2016 at 10:22 AM

    I am no longer receiving submission emails to my account address csmith@iveystudio.com.  Can you reset it?

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    beril
    Answered on September 02, 2016 at 11:11 AM

    We are sorry for the inconvenience that may have caused.

    Your email address, csmith@iveystudio.com is NOT in our bounce list.

    I've also checked your Mail Logs. It seems [2016-09-02 10:58:47] Submission #348637526245768931 Form #23616196704153 SENT to csmith@iveystudio.com from noreply@jotform.com via AMAZONSES

     However, [2016-09-01 23:43:26] Submission #348597006561493380 Form #42806134846154 FAILED to csmith@iveystudio.com from noreply@jotform.com via AMAZONSES

    Did you remove your email address from bounce list on your side?

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.