Captcha not showing characters

  • omegatx
    Asked on September 2, 2016 at 11:29 AM

    I used a form I had created last year. The following towo issues occured

    1. The upload file would not accept pdfs.

    2. The captcha would never show the characters. The window showed a constant revolving circle.

    So I designed a new form. Now I have the same problem with the captcha showing the revolving circle.

    What is going on?

    https://form.jotform.com/62454509148964

    What am I doing wrong?

    Jotform Thread 923164 Screenshot
  • David JotForm Support Manager
    Replied on September 2, 2016 at 12:06 PM

    I just tried your form, and the captch worked fine. On regards of the upload field, I tried uploading a PDF file, the error given was related to the file size:

    Captcha not showing characters Image 1 Screenshot 20

    So, you may change the file size, and make sure the PDF file type is allowed, please check these guides:

    https://www.jotform.com/help/33-Changing-the-upload-size-limit 

    https://www.jotform.com/help/29-Which-file-types-are-allowed-for-the-upload-field 

    Let us know if you need more help.