Infusionsoft: Why there are some missing tags in the integration wizard?

  • Profile Image
    MarleyPaige
    Asked on September 02, 2016 at 01:55 PM

    Hi There,

     

    I just noticed you offer Infusionsoft Integration for your web forms (fantastic!)

    that said, I tried configuring a form to apply a tag in my Infusionsoft account and was unable to find the tag. 

    does the integration allow all tags to be used? or is there a max of tags that can be displayed 

     

    the tag ID number I am looking for is 4377 from scrolling through the available tags, I only see up to 4091 as options.

     

    please help, I would like to use this integration! 

     

     

  • Profile Image
    Kevin_G
    Answered on September 02, 2016 at 03:33 PM

    As far as I know there should not be a limit on the number of tags shown in the integration wizard. 

    I have just tested and I can see all the tags from my InfusionSoft account in the integration wizard, could you please provide us the number of total tags you have in your InfusionSoft account? 

    Also, is this random? I mean, are always the same tags missing or there are some displayed sometimes and sometimes they don't appear? 

    Please let us know, we will be glad to further check your form. 

     

  • Profile Image
    MarleyPaige
    Answered on September 06, 2016 at 09:59 AM

    Hello, 

     

    thanks for your reply we currently have 1,244 tags in Infusionsoft.

     

    The ID numbers of these tags range from 104 to 4651.

     

     

    when I use the integration option for Infusionsoft with Jot form I can see tags up to tag ID # 4091, it doesn't seem like any are missing up to that tag ID#...after that # I have no tags available. 

     

    Similar situation with Action sets

     

     

    I have 551 action sets in Infusionsoft. they range from ID# 11 to 3973

     

    In Jot form integration I see action sets #11 to 2211 but nothing beyond that.

     

    Overall I think I can get around the issue using the Infusionsoft API call, but I would prefer to use tags if we can get them working. 

     

    Any ideas? is there a re-sync button for the Infusionsoft Integration ? 

     

    please advise

  • Profile Image
    ashwin_d
    Answered on September 06, 2016 at 11:15 AM

    Hello MarleyPaige,

    Unfortunately there is no re-sync button to refresh the tags again but I believe it should display updated list every time the integration wizard is loaded.

    I would suggest you to please re-integrate your form with Infusionsoft and see if that solves your problem. Do get back to us if the issue persists and we will report it to our backend team.

    Thank you!

  • Profile Image
    MarleyPaige
    Answered on September 08, 2016 at 03:22 PM

    I think I have been doing that every time I try to set this up.

    Still no luck.

  • Profile Image
    BDAVID
    Answered on September 08, 2016 at 04:41 PM

    I have reported this to our back-end team. You will be notified via this thread about any updates.