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rayswelltestingAsked on September 2, 2016 at 2:25 PM
Greetings,
I'm not receiving emails when forms are submitted. Can you look into why this may be?
Thanks!
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John_BensonReplied on September 2, 2016 at 3:48 PM
I found out that your email address is in the bounce list. Here's a screenshot:
I removed your email from the bounce list. You should be able to receive new notifications now since I can see that your notification is configured properly.
Please try white listing our mail servers and domain names. Here's a guide: Whitelisting-JotMails-IP-Addresses.
Please check these guides as well:
How-to-Remove-Your-Email-Address-from-Bounce-List
How-to-Prevent-Email-Bouncing-Related-IssuesLet us know if you need further assistance. Thank you.