What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving notification

    Asked by rayswelltesting on September 02, 2016 at 02:25 PM

    Greetings,

     

    I'm not receiving emails when forms are submitted. Can you look into why this may be?

     

    Thanks!

    Page URL:
    rayswelltesting.com

    not receiving not getting unable to receive notification submission
  • Profile Image
    JotForm Support

    Answered by John_Benson on September 02, 2016 at 03:48 PM

    I found out that your email address is in the bounce list. Here's a screenshot:

    I removed your email from the bounce list. You should be able to receive new notifications now since I can see that your notification is configured properly.

    Please try white listing our mail servers and domain names. Here's a guide: Whitelisting-JotMails-IP-Addresses.

    Please check these guides as well:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you need further assistance. Thank you.