Not receiving notification

  • rayswelltesting
    Asked on September 2, 2016 at 2:25 PM

    Greetings,

     

    I'm not receiving emails when forms are submitted. Can you look into why this may be?

     

    Thanks!

  • John_Benson
    Replied on September 2, 2016 at 3:48 PM

    I found out that your email address is in the bounce list. Here's a screenshot:

    Not receiving notification Image 1 Screenshot 20

    I removed your email from the bounce list. You should be able to receive new notifications now since I can see that your notification is configured properly.

    Please try white listing our mail servers and domain names. Here's a guide: Whitelisting-JotMails-IP-Addresses.

    Please check these guides as well:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you need further assistance. Thank you.