What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving the confirmation emails when jotforms are submitted on the link below

    Asked by caralemburg on September 02, 2016 at 04:22 PM

    I have also checked and i am NOT on the bounce list.

    Thanks

    Cara

    Page URL:
    https://form.jotform.com/53194405451149

    Emails receiving checked bounce list bounce thanks
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 02, 2016 at 06:11 PM

    One of the recipient emails in your form was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has been white-listed now, so it should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.