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caralemburgAsked on September 2, 2016 at 4:22 PM
I have also checked and i am NOT on the bounce list.
Thanks
Cara
Page URL: https://form.jotform.com/53194405451149 -
David JotForm Support ManagerReplied on September 2, 2016 at 6:11 PM
One of the recipient emails in your form was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has been white-listed now, so it should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:
- us-sub1.jotservers.com
- us-sub2.jotservers.com
- aws-sub1.jotservers.com
- aws-sub2.jotservers.com
- us-app2.jotservers.com
- jotservers.com
- jotmails.com
- jotform.com
- amazonses.com
- email.amazonses.com
- *.smtp-out.amazonses.com
- jotform.co
- secure.jotform.co
- s3.amazonaws.com
- static-interlogyllc.netdna-ssl.com
Let us know if you need more help, we will be glad to assist you.