What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have been charged but my account still says I'm at the free level

    Asked by Kaitlin  on September 02, 2016 at 05:02 PM

    I have been being charged by jotform but my account says I cant have more pictures uploaded because Im at the free level but I pay 19.95 a month


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    JotForm Support

    Answered by david on September 02, 2016 at 06:36 PM

    I checked for an account associated with your email address and was unable to find any.  If you wouldn't mind logging in to your account or letting us know the username of the account you upgraded, we will be happy to have a look.