Why are my forms disabled?

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    galcide
    Asked on September 02, 2016 at 07:43 PM
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    BJoanna
    Answered on September 03, 2016 at 03:27 AM

    Your account with username galcide is active and on that account you have only one form that you created. However I saw that there are some forms that are shared with you from account asimfarhan

    Account asimfarhan is overlimit and because of that forms that are created on that account are disabled. For free accounts Upload storage space is 100 MB and on that account Upload Storage space is 365 MB. However it seems that Upload Storage space was not calculated correctly, because I saw that some submissions from that account were deleted. Considering that only 500 submissions can be stored on Free account, oldest submissions were automatically deleted. I have recalculated upload storage space for that account and correct upload storage is 1.75 MB. Account asimfarhan is now active and all forms that are created on that account are now working.

    Hope this will help. Let us know if you need further assistance.