What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can a customer download a pdf file

    Asked by Cinderella on September 02, 2016 at 10:46 PM

    I've searched for an answer but I find I get more confused.

    I have a file I need a customer to download, however, it's in a PDF format.

    How can I upload it so she can download it?

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    Answered by Irshad on September 03, 2016 at 07:24 AM

    I am assuming this is an external PDF that you would like the users to download. 

    First you would require to upload the PDF files to your hosting space. If you do not have any hosting space, you can use Google Drive or DropBox to upload your PDF file. Once you have the URL, you may use the HTML TEXT field to create the link so your users may download the PDF.

    You can also refer the following document How-to-Display-a-PDF-Document-On-Your-Form to embed the PDF on your JotForms. However, it still needs a PDF link uploaded to your hosting space or Google Drive or Dropbox.

    Hope this information helps. Let us know if you have any other questions. We will be happy to help.

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    Answered by Cinderella on September 03, 2016 at 09:40 AM

    Thank you. I've done that, however, customers complain there are inappropriate ads attached or they don't get the file.

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    Answered by Irshad on September 03, 2016 at 10:28 AM

    I have checked your recent Form https://www.jotform.com/62456603309152 . But I am not able to see PDF URL or any other field in that Form.

    Can you please send us the PDF file URL, and the Form ID, where you want to provide the Download PDF file link. Also please confirm in which form, your customers are getting inappropriate ads. And we will gladly assist you.