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  • Profile Image

    Facebook post shows old title of the form

    Asked by 1SmoothRider on September 03, 2016 at 01:36 AM

    When I cloned the form I changed the name to reflect that. When I send the link in a email it is correct. However if I post it to FaceBook the original name shows up. No matter what I do I cannot get it to show properly on Facebook.

    I went to the FAQ & followed instructions to no avail.  

    This is the original:

    https://form.jotform.com/62399527057163  

    If you post this to Facebook it will say West Side Class of 87 which was the original title but if you send it in a email the EC Central title will pop up which is what I want. Please help!  In the meantime I will keep trying

     

    Page URL:
    https://form.jotform.com/1SmoothRider/-ec-central-travel-agreement

    form title form name old title facebook post facebook debugger
  • Profile Image
    JotForm Support

    Answered by jonathan on September 03, 2016 at 08:52 AM

    I did noticed that there was an inserted html tag in the form https://www.jotform.us/form/62399527057163  Title 

     

    I suggest you change the title/name in Preferences/Advance settings also. This should fix the issue.

    Let us know if it does not.

  • Profile Image

    Answered by 1SmoothRider on September 03, 2016 at 12:45 PM
    That was the only way I could get the original title to stop showing up on facebook. That only happened when I try to  post to facebook. It does not happen if I post to Google or send in email
    ent from Yahoo Mail on Android


    On Sat, Sep 3, 2016 at 7:51 AM, JotForm wrote:
    New response received A new response has been received: Answered by jonathan

    I did noticed that there was an inserted html tag in the form https://www.jotform.us/form/62399527057163  Title 
     
    I suggest you change the title/name in Preferences/Advance settings also. This should fix the issue.
    Let us know if it does not.
    View this thread on browser » Unsubscribe Thread 1472907140
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on September 03, 2016 at 03:57 PM

    The problem is that Facebook is scraping the old meta description. I was able to replicate the issue when I tried sharing your link in my Facebook account.

    I fixed your meta description in Facebook by using the Facebook Sharing Debugger. I scraped the new information and now it is fixed.

    Here's a screenshot when I tried sharing your form URL:

    As you can see, there is a <title> tags on it because you put that tags in the Page Title. I am not sure why you did that but you can change it in the Preferences wizard again.

    Hope that helps. Thank you.