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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I hide empty fields in email notification?

    Asked by MederoA on September 03, 2016 at 09:29 AM

    I would like to remove blanks from the submission notification and only send data fields that were completed. 

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    JotForm Support

    Answered by Jan on September 03, 2016 at 12:03 PM

    If I understand you correctly, you would like to hide the empty fields in the notifications. The default setting of the email notification is to hide the empty fields. I cloned your forms and I can see that the empty fields are still showing in the notification.

    You may need to go to the old user interface in order to enable or disable the Hide Empty on Email alerts. Here's a  guide:

    1. In the Form Builder, add the parameter (&old) in the URL and press enter.


    2. After that, click the "Preferences" button in the toolbar.

    3. Go to the "Advanced" tab and then enable the "Hide Empty Fields on Emails" option.

    Here's a complete guide: How-to-Hide-Empty-Fields-on-Email-Alerts

    4. Please save the changes when you're done. If you want to go back to the new interface, just log off from JotForm, re-open your browser and then log back in.

    Hope that works. Thank you.