What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms Not Received

    Asked by mbigari on September 03, 2016 at 11:22 AM

    While I'm sure your product does work very well, we are still not receiving the forms that we submit to the designated email address.

    Please help, we have to have this working by Tuesday! Can you check all things on your end and please tell us anything on our end we should be doing?

     

    Thanks for all of your help!

    not received product check thanks all
  • Profile Image

    Answered by Irshad on September 03, 2016 at 11:55 AM

    I would suggest you to please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you still face issue, or need further assistance, feel free to revert back.