Forms Not Received

  • Profile Image
    mbigari
    Asked on September 03, 2016 at 11:22 AM

    While I'm sure your product does work very well, we are still not receiving the forms that we submit to the designated email address.

    Please help, we have to have this working by Tuesday! Can you check all things on your end and please tell us anything on our end we should be doing?

     

    Thanks for all of your help!

  • Profile Image
    Irshad
    Answered on September 03, 2016 at 11:55 AM

    I would suggest you to please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you still face issue, or need further assistance, feel free to revert back.