I am not receiving any notification or e-mails from JotForm

  • Profile Image
    levelupskills
    Asked on September 04, 2016 at 02:04 AM

    Hi,

    I've suddenly stopped receiving e-mail for all my forms.

    Here are the links:

    https://form.jotform.me/32514195809458

    I have checked my spam and bulk e-mails folders, moreover, i do not receive test e-mails either.

    On top of that, when i tried to change sender e-mail to my verified godaddy email i didn't even receive the verification code.

     

    Please help.

     

    Regards,

    Vikentiy

  • Profile Image
    liyam
    Answered on September 04, 2016 at 02:41 AM

    Hello Vikentiy,

    I checked your email logs and found your email consistently failing to receive emails. I have checked further and found your email address in the bonuce list with the following error:

    Reason(s) : smtp; 552 5.2.0 PS441t0020AGir401 - PS441t0020AGir401S468b

    I am not sure what exactly that means but in order to address this concern to lessen the possibility of your email address blocking emails from JotForm again, please refer to this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    For the meantime, I have removed your email address from the bounce list, and so you should start receiving email alerts again.

    If you have questions, please let us know.

    Thanks.

  • Profile Image
    levelupskills
    Answered on September 04, 2016 at 04:14 AM

    Hello,

    thank you for the quick response.

    My e-mail server was down for 2 weeks during summer and it is resolved now.

    How can my e-mail be removed from the bounce list?

    thank you

    vikentiy

  • Profile Image
    levelupskills
    Answered on September 04, 2016 at 04:22 AM

    Hi,

    I have just figured it out. It is working now. Thank you very much.

    Regards,

    Vikentiy

  • Profile Image
    Jan
    Answered on September 04, 2016 at 09:13 AM

    Glad to hear that it is now working. Here's a guide just in case you need one. If you have any issues, let us know. Thank you.