What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving any notification or e-mails from JotForm

    Asked by levelupskills on September 04, 2016 at 02:04 AM

    Hi,

    I've suddenly stopped receiving e-mail for all my forms.

    Here are the links:

    https://form.jotform.me/32514195809458

    I have checked my spam and bulk e-mails folders, moreover, i do not receive test e-mails either.

    On top of that, when i tried to change sender e-mail to my verified godaddy email i didn't even receive the verification code.

     

    Please help.

     

    Regards,

    Vikentiy

    Page URL:
    https://form.jotform.me/32514195809458

    receiving emails not receiving bounce list
  • Profile Image
    JotForm Support

    Answered by liyam on September 04, 2016 at 02:41 AM

    Hello Vikentiy,

    I checked your email logs and found your email consistently failing to receive emails. I have checked further and found your email address in the bonuce list with the following error:

    Reason(s) : smtp; 552 5.2.0 PS441t0020AGir401 - PS441t0020AGir401S468b

    I am not sure what exactly that means but in order to address this concern to lessen the possibility of your email address blocking emails from JotForm again, please refer to this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    For the meantime, I have removed your email address from the bounce list, and so you should start receiving email alerts again.

    If you have questions, please let us know.

    Thanks.

  • Profile Image

    Answered by levelupskills on September 04, 2016 at 04:14 AM

    Hello,

    thank you for the quick response.

    My e-mail server was down for 2 weeks during summer and it is resolved now.

    How can my e-mail be removed from the bounce list?

    thank you

    vikentiy

  • Profile Image

    Answered by levelupskills on September 04, 2016 at 04:22 AM

    Hi,

    I have just figured it out. It is working now. Thank you very much.

    Regards,

    Vikentiy

  • Profile Image
    JotForm Support

    Answered by Jan on September 04, 2016 at 09:13 AM

    Glad to hear that it is now working. Here's a guide just in case you need one. If you have any issues, let us know. Thank you.