What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my form is saying error when my clients try to submit the form?

    Asked by tammyttvo on September 04, 2016 at 09:22 AM
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    JotForm Support

    Answered by Nik_C on September 04, 2016 at 11:55 AM

    Could you please let us know what is the error you're experiencing and on which form so we can investigate further?

    I see that you have DocuSign widget on your forms as required field:

    Maybe the problem is connected to that widget since you have to have an account for DocuSign.

    We'll wait for your response. 

    Thank you!

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    Answered by tammyttvo on September 04, 2016 at 12:45 PM
    This is the image a client sent me
    Get Outlook for Android
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    JotForm Support

    Answered by BDAVID on September 04, 2016 at 01:06 PM

    Is this https://www.jotform.com/62458590053155 the form you are referring to? Your image did not post. In order to share an image in the support forum you need to load the URL of this thread in your browser, here it is: https://www.jotform.com/answers/924025 

    Then, follow these steps to share the screenshot: https://www.jotform.com/answers/414264

    Let us know if you need more help, we will be glad to assist you.