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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal product deselect?

    Asked by derosa on September 04, 2016 at 08:55 PM

    I'm trying to make a form with two products, and when I select one, there is no way to deselect it. It is not set to required, so having a difficult time understanding why it won't deselect.

    Page URL:
    https://form.jotform.com/62477439336162

    product deselect PayPal product select and Make
  • Profile Image
    JotForm Support

    Answered by liyam on September 04, 2016 at 11:19 PM

    Hello derosa,

    I checked your form and I see that you are using checkboxes on your product items. I was also not able to replicate the issue which you have explained.  Were you able to figure out the issue already?

    If in any case that you need further assistance, please let us know.

    Thanks.

  • Profile Image

    Answered by derosa on September 04, 2016 at 11:45 PM
    Thanks. I deleted the items and recreated them. It appears that there is an issue if they were ever checked as required, they can't be I deleted, even if you turn off required. But recreating them worked.
    Thanks!
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on September 05, 2016 at 03:14 AM

    Thanks for letting us know, derosa. We're glad that the issue is now resolved. I find the situation that you have encountered to be weird as I was not able to experience the same. I'm suspecting that it was a minor glitch.

    If you get to have issues with your form again or any other form you create in the future, please let us know.

    Thanks.