Unable to upload file

  • Profile Image
    Asked on September 05, 2016 at 03:25 AM

    Hi JotForm support,


    There is an issue with uploading files onto the form. As per our guidelines, logo files can only be png or eps format. However, an error is appearing when uploading an eps file. Please see attached screenshot for reference.


    In addition, could the below red error box only read: png, eps file and remove the following pdf, doc, docx, xls, xlsx, csv, txt, rft, html, zip etc. to avoid confusion.


    Thank you for your assistance and we look forward to your response.


    Many thanks!

  • Profile Image
    Answered on September 05, 2016 at 03:49 AM

    Hello Clarizza,

    You can change the file extensions that you wish to allow uploads for, on your own form. Please see this guide for more details: Upload-Field-Allowed-File-Types

    If you need any further assistance feel free to contact us anytime.