What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to upload file

    Asked by Clarizza on September 05, 2016 at 03:25 AM

    Hi JotForm support,


    There is an issue with uploading files onto the form. As per our guidelines, logo files can only be png or eps format. However, an error is appearing when uploading an eps file. Please see attached screenshot for reference.


    In addition, could the below red error box only read: png, eps file and remove the following pdf, doc, docx, xls, xlsx, csv, txt, rft, html, zip etc. to avoid confusion.


    Thank you for your assistance and we look forward to your response.


    Many thanks!

    Page URL:

  • Profile Image
    JotForm Developer

    Answered by Denis on September 05, 2016 at 03:49 AM

    Hello Clarizza,

    You can change the file extensions that you wish to allow uploads for, on your own form. Please see this guide for more details: Upload-Field-Allowed-File-Types

    If you need any further assistance feel free to contact us anytime.