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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    user cannot see submission details

    Asked by gendersummit on September 05, 2016 at 05:41 AM

    one of the users of our gendersummit account - HDale - cannot see the full submissions, but only date and IP address (see screenshot). Could you please help us figure out what is happening?

    Screenshot
    submission details cannot details see submission
  • Profile Image
    JotForm Support

    Answered by Rose on September 05, 2016 at 07:55 AM

    Thank you for contacting us. 

    When I went to submission page of GS9 Registration, I was able to see the whole submissions.  Here is the screen shot of what I saw. 




    If mentioned form is not  this form, could you please send us the form URL or ID to make a better inspection. 

    In addition to that, I can suggest you  to check submission preferences options and reset custom PDF design if the issue persist on your side. 




    To reset Custom PDF design :

    1. Go to "Submissions" page of related form. 
    2. Click PDF >> Customize PDF



    3. Click Reset>> Save




    Please note that resetting PDF design does not affect submissions. In other words, submissions won't disappear even if you reset your PDF design.

    If you need any further assistance by our side, please feel free to contact us. 

  • Profile Image

    Answered by charliewebfoot on September 05, 2016 at 09:03 AM

    We have exactly the same issue as this. I can't find 'subimssion preferences options, sorry, where is it?

    Thanks

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    JotForm Support

    Answered by John_Benson on September 05, 2016 at 10:13 AM

    @charliewebfoot

    This is a duplicate post. I can see that you already opened your own thread here (https://www.jotform.com/answers/924437).

    Also, I can see that based on this thread (https://www.jotform.com/answers/909683), the issue is already resolved.