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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Preview before submit widget: when used with edit link causes form to be unable to complete submission

    Asked by IOER on September 05, 2016 at 07:59 AM

    When using the edit link in an email the Preview Before Submit Button does not work -  it is impossible to submit the form. 

    Please help. Thank you!

    Page URL:
    https://www.jotform.com/edit/348545483251803763

    edit link preview used complete submission
  • Profile Image
    JotForm Support

    Answered by beril on September 05, 2016 at 09:26 AM

    Thank you for contacting us. I’ve cloned and tested your form. the preview before submit widget works fine on the form on my side. However, if I reopen the form with {edit_link} function it also doesn't work on my side.

     

     

    Here is how it works:

    I have forwarded this to our developers to have it checked and fixed. Apologies for the inconvenience and thank you for your patience on this matter. We will update you on this thread as soon as this has been fixed.

  • Profile Image
    JotForm Developer

    Answered by Denis on September 06, 2016 at 06:45 AM

    Hello IOER,

    Sorry for the trouble that caused, problem should be fixed now. Please check and let us know if issue still persists. 

    If you need any further assistance please feel free to contact us. 

    Thanks.

  • Profile Image

    Answered by IOER on September 07, 2016 at 03:49 AM

    Hi Beril and Denis,

    The Problem is actually fixed. Thank you for your great support! 

    Kind regards.

  • Profile Image
    JotForm Support

    Answered by beril on September 07, 2016 at 04:06 AM

    On behalf of our developer, you're most welcome. Thank you for letting us know the result. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.