What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I already upgraded, but it is not taking!

    Asked by positivelytoni on April 16, 2012 at 02:40 PM

    I recieved a bunch of submissions, so i upgraded to professional, but it is still saying I have a free account and now I am "over my limit". I need proof of submission to paypal also.



    Page URL:

  • Profile Image

    Answered by pinoytech on April 16, 2012 at 02:46 PM


    Upon checking your account, I found out that you are already activate to Premium Subscription. I suggest, Logout to your JotForm account, delete browsing cache and cookies then log back in.

    Thank you for using JotForm and upgrading subscription.

    Have a great day!