EMAIL NOTIFICATIONS

  • Profile Image
    candyandcards
    Asked on September 05, 2016 at 10:47 AM

    HI I WONDER IF YOU CAN HELP. FOR SOME REASON WHEN SOMEONE MAKES A SUBMISSION IM NOT RECEIVING EMAIL NOTIFICATIONS ANYMORE. I HAVE CHECKED THE SETTING AND CANT SEEM TO FIGURE IT OUT

     

    MAV

  • Profile Image
    BDAVID
    Answered on September 05, 2016 at 11:29 AM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.