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thebrucecookAsked on September 5, 2016 at 11:02 AM
I keep getting messages like this from people trying to submit my jot form: I've been trying to fill out the guest agreement, but when I click on the "Agree" button, nothing happens... Have you received confirmation of this agreement from my end? If not, I'll keep trying.
I don't know why it works for some people, but not for others. Could it be an issue if someone uses their mobile device? Any advice on correcting this issue? Thanks.
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Kevin Support Team LeadReplied on September 5, 2016 at 12:03 PM
I have tested your embedded form and I was able to submit it, I have tested it twice and both submissions where sent through, here is a screenshot of the record that you should see on your submissions page:
Here is also a screen-cast about when I tested your form:
I can see you have embedded your form using the default JavaScript method, maybe this causes conflicts with the code of your website, I would suggest you to try embedding your form using the iFrame code, here is the guide that will help you with that: Getting-the-form-iFrame-code
Please let us know if the issue still persists on your end.
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thebrucecookReplied on September 5, 2016 at 2:46 PMThx, as I mentioned, it only seems to be unable to submit for maybe
10-15% of the people who try to use it. It works for me too. I'll try
the iframe, but I'm not much at doing this sort of stuff, which is why I
was using this service.
JotForm wrote:
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David JotForm Support ManagerReplied on September 5, 2016 at 4:14 PM
Let us know if the Iframe makes any difference, we will be glad to assist you.