What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Users having issues with 'submit' button on my form

    Asked by thebrucecook on September 05, 2016 at 11:02 AM

    I keep getting messages like this from people trying to submit my jot form:  I've been trying to fill out the guest agreement, but when I click on the "Agree" button, nothing happens... Have you received confirmation of this agreement from my end? If not, I'll keep trying.

     

    I don't know why it works for some people, but not for others. Could it be an issue if someone uses their mobile device? Any advice on correcting this issue? Thanks.

    Page URL:
    http://www.laketravistreelodge.com/guestagreement

    Mobile fill thanks mobile device
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 05, 2016 at 12:03 PM

    I have tested your embedded form and I was able to submit it, I have tested it twice and both submissions where sent through, here is a screenshot of the record that you should see on your submissions page:  

    Here is also a screen-cast about when I tested your form: 

    I can see you have embedded your form using the default JavaScript method, maybe this causes conflicts with the code of your website, I would suggest you to try embedding your form using the iFrame code, here is the guide that will help you with that: Getting-the-form-iFrame-code

    Please let us know if the issue still persists on your end. 

     

  • Profile Image

    Answered by thebrucecook on September 05, 2016 at 02:46 PM
    Thx, as I mentioned, it only seems to be unable to submit for maybe
    10-15% of the people who try to use it. It works for me too. I'll try
    the iframe, but I'm not much at doing this sort of stuff, which is why I
    was using this service.
    JotForm wrote:
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 05, 2016 at 04:14 PM

    Let us know if the Iframe makes any difference, we will be glad to assist you.