- thebrucecookAsked on September 05, 2016 at 11:02 AM
I keep getting messages like this from people trying to submit my jot form: I've been trying to fill out the guest agreement, but when I click on the "Agree" button, nothing happens... Have you received confirmation of this agreement from my end? If not, I'll keep trying.
I don't know why it works for some people, but not for others. Could it be an issue if someone uses their mobile device? Any advice on correcting this issue? Thanks.
- JotForm SupportKevin_GAnswered on September 05, 2016 at 12:03 PM
I have tested your embedded form and I was able to submit it, I have tested it twice and both submissions where sent through, here is a screenshot of the record that you should see on your submissions page:
Here is also a screen-cast about when I tested your form:
Please let us know if the issue still persists on your end.
- thebrucecookAnswered on September 05, 2016 at 02:46 PMThx, as I mentioned, it only seems to be unable to submit for maybe
10-15% of the people who try to use it. It works for me too. I'll try
the iframe, but I'm not much at doing this sort of stuff, which is why I
was using this service.
- JotForm SupportBDAVIDAnswered on September 05, 2016 at 04:14 PM
Let us know if the Iframe makes any difference, we will be glad to assist you.