What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have two problems

    Asked by jeffbennington on April 16, 2012 at 03:40 PM

    #!. My first problem is that when I use the "Check box" I only want one option and I want it pree checked. What happens when I save the form and look at the "Preview" it looks great... but when I click on the linked "BUY NOW" on my website the form pulls up but now all three options on the "check box" are showing. GRRR. Why?

    Here's the link: http://form.jotformpro.com/form/21058917419963

    #2. I did a test run with my form (using the link provided by the "preview" feature because it doesn't show the 3 check boxes). We received payment, but we didn't receive any of the email notifications and the form hasn't shown up on my "My forms" wall.

    The form is our Twitterlicious form.

    Please HELP!!


    Jeff ~> jeffbennington@ymail.com 

    Page URL:

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    JotForm Support

    Answered by Mike_T on April 16, 2012 at 05:39 PM

    Thank you for contacting us.

    #1. This problem may be related to browser cache. Please try to clear it, then re-check your form again.

    #2. To see your form Go to "My Forms" > select either "Main" or "All" tab.

    We send email notifications for complete submissions only. I can see several pending submissions for your form, if some of them are paid, you may complete them manually through "Incomplete Payments" folder. This folder is located on Submissions page.

    I would like to recommend you to set up IPN via PayPal account, so that submissions will go through as completed. Please check the following thread to know how to set IPN:

    Embedded Form with paypal integration

    Please feel free to contact us if you need any further assistance.

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    Answered by jeffbennington on April 16, 2012 at 06:27 PM

    I know I have pending submissions, but not with the "Twitterlicious" form. I recently did a test and my paypal was billed but still there is no jot form pending submission, and we still have not received an email confirmation. Paypal is doing their part, but we have not received anything from the jot form side. Can you please examine my form to make sure everything is okay?

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    JotForm Support

    Answered by Mike_T on April 16, 2012 at 06:49 PM

    Your form looks good. I can see the last pending submission from your jeffbennington@ymail.com email in Submissions. You should receive the notification email once submission is marked as Complete, we simply do not send them for "incomplete" submissions.

    Please try to configure PayPal IPN, it should solve the problem with Incomplete Payment submissions.

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    Answered by jeffbennington on April 16, 2012 at 07:52 PM

    I'm assuming you arerefering to the Paypal IPN settings? I discovered that the IPN was diasabled and "enabled" it. But if that is the case, why do my other forms work and not this one?


    I'll try to fill out another forn and see how it goes.

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    JotForm Support

    Answered by idarktech on April 16, 2012 at 10:18 PM

    Hi Jeff,

    Yes, please let us know what's the current status on this. We'd love to help you here.

    Hope everything is working fine now. Thanks!

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    Answered by jeffbennington on April 18, 2012 at 08:34 PM

    I think we fixed it. Our Paypal IPN was disabled so all the notifications were stopped there. Thanks for your help.