What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Password reset not working!

    Asked by IWURL  on September 05, 2016 at 12:07 PM

    I am unable to reset the password for paid account username. I do not receive the reset email. I have two accounts that go to the same email and am only able to reset the other free account. Please help.

    same and email reset email
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    JotForm Support

    Answered by ashwin_d on September 05, 2016 at 12:53 PM

    Hello IWURL,

    It seems you have created one another thread where your email address was changed because of the typo in the account email address:  https://www.jotform.com/answers/924558 

    That is the reason why you must not be receiving password reset instructions. I have initiated the password reset process from here. Please check if you have received the email or not. Our email logs confirms that the email was sent successfully.

    Thank you!

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    Answered by IWURL on September 05, 2016 at 02:32 PM

    Resolved.