Password reset not working!

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    IWURL 
    Asked on September 05, 2016 at 12:07 PM

    I am unable to reset the password for paid account username. I do not receive the reset email. I have two accounts that go to the same email and am only able to reset the other free account. Please help.

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    ashwin_d
    Answered on September 05, 2016 at 12:53 PM

    Hello IWURL,

    It seems you have created one another thread where your email address was changed because of the typo in the account email address:  https://www.jotform.com/answers/924558 

    That is the reason why you must not be receiving password reset instructions. I have initiated the password reset process from here. Please check if you have received the email or not. Our email logs confirms that the email was sent successfully.

    Thank you!

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    IWURL
    Answered on September 05, 2016 at 02:32 PM

    Resolved.