- IWURLAsked on September 05, 2016 at 12:07 PM
I am unable to reset the password for paid account username. I do not receive the reset email. I have two accounts that go to the same email and am only able to reset the other free account. Please help.
- JotForm Supportashwin_dAnswered on September 05, 2016 at 12:53 PM
It seems you have created one another thread where your email address was changed because of the typo in the account email address: https://www.jotform.com/answers/924558
That is the reason why you must not be receiving password reset instructions. I have initiated the password reset process from here. Please check if you have received the email or not. Our email logs confirms that the email was sent successfully.
- IWURLAnswered on September 05, 2016 at 02:32 PM