Can I calculate the Net Promoter Score?

  • Profile Image
    allan971
    Asked on September 05, 2016 at 12:22 PM

    Hello,

    Great. Is it possible thus to have a NPS (Net Promoter Score) calculated ?

    Best regards.



    This is a re-post of a comment on Easily Track Survey Respondents with Online Forms

  • Profile Image
    Jan
    Answered on September 05, 2016 at 01:27 PM

    You can use the calculation widget inside the form to calculate the NPS. Here's a demo form: https://form.jotform.com/62484835023961.

    Here's a guide on how I created that form:

    1. Add a text box fields in the form. Insert the Form Calculation widget as well.

    2. Once you inserted the Calculation widget, the wizard will appear where you need to put the formula for the NPS.

    The formula is "(Promoters - Detractors) / number of respondents x 100".

    Here's the result:

    Related guide: https://www.jotform.com/help/259-How-to-Perform-Calculation-in-the-Form

    Hope that helps. If you have any questions, let us know. Thank you.

  • Profile Image
    allan971
    Answered on September 06, 2016 at 09:46 AM
    Hello,
    Thank you for the answer.
    Could I just have a "NPS template form", I could submit to my customers
    then I would just access the results and NPS Score ?
    Best regards.
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  • Profile Image
    Jan
    Answered on September 06, 2016 at 10:42 AM

    You can just export the form submissions to an Excel file. Here's a guide: https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel.

    After that, you will need to create a formula in Excel that will calculate the NPS. Please check this webpage that might help you creating a formula.

    Hope that helps. Thank you.

  • Profile Image
    allan971
    Answered on September 06, 2016 at 11:45 AM
    OK thank you.
    Best regards.
    ---------------------------------------------------------------
    *Allan FAURE - Président de FAURE.GP *
    Groupe Spécialisé En Solutions Numériques
    MAIL : allan@faure.gp / SKYPE : allan971
    PRISE DE RDV : https://doodle.com/allanfaure
    ---------------------------------------------------------------
    2016-09-06 10:42 GMT-04:00 JotForm :
    ...