Not receiving email notifications.

  • Profile Image
    miamicrepes
    Asked on September 05, 2016 at 03:29 PM

    emails to prospects and email notifications to me are not working

     

    Please help

  • Profile Image
    BDAVID
    Answered on September 05, 2016 at 05:52 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you  need more help, we will be glad to assist you.

  • Profile Image
    miamicrepes
    Answered on September 05, 2016 at 07:45 PM
    blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } Yes, that was the problem exactly! Thank you for responding quickly even on a holiday.
    I am impressed!
    Chef Jonathan Bierley Sr.305.301.8819http://www.miamicrepes.net 
    ...