What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications.

    Asked by miamicrepes on September 05, 2016 at 03:29 PM

    emails to prospects and email notifications to me are not working

     

    Please help

    Page URL:
    www.miamicrepes.net

    no notifications Emails email notifications and email
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 05, 2016 at 05:52 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you  need more help, we will be glad to assist you.

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    Answered by miamicrepes on September 05, 2016 at 07:45 PM
    blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } Yes, that was the problem exactly! Thank you for responding quickly even on a holiday.
    I am impressed!
    Chef Jonathan Bierley Sr.305.301.8819http://www.miamicrepes.net 
    ...