How do I amend the glitches on my web forms?

  • Profile Image
    Catherine Azizi
    Asked on September 05, 2016 at 06:01 PM

    Hi,

    I'm currently designing the JotForms for the Take Back the Night Foundation and Respect My Red. When I preview the forms within the design window, they function and submit with no error. But, when embedded on the sites, they glitch in several ways that I think might be issues on the JotForm end of things:

    - When the "submit" button is pressed, it will register with a quick loading symbol but won't bring one to the Thank You page. The responses are never recorded.

    - When the "submit" button is pressed, it shows that it is loading..infinitely.. but the form is never sent.

    - When a form field is selected by the cursor, it turns white and makes the text being typed invisible, which is not a good user interface.

     

    The linked form is an example of one on which the last glitch occurs. I need to amend these forms as soon as possible to make our sites more accessible. Please, any help is greatly appreciated! 

     

    Thank you,

    Catherine

  • Profile Image
    Kevin_G
    Answered on September 05, 2016 at 09:05 PM

    - When the "submit" button is pressed, it will register with a quick loading symbol but won't bring one to the Thank You page. The responses are never recorded.

    - When the "submit" button is pressed, it shows that it is loading..infinitely.. but the form is never sent.

    I have checked your form and I can see the issue, I also can see there are some errors in the web console: 

    Please try re-embedding your form, the error displayed in the web console is because of the widgets that you have added to your form, they load over the JotForm domain and the embedded form is loading over a different domain, please try embedding it again using the default JavaScript code, this guide will help you with that: Which-form-embed-code-should-I-use

    Regarding to your second question, it has been moved to another thread, it can be found here: https://www.jotform.com/answers/924822 

    We will assist you there as soon as possible.