Why have my submissions stopped getting forwarded to the google spreadsheet?

  • rkearton
    Asked on September 5, 2016 at 9:10 PM

    They are supposed to go here:

    https://docs.google.com/spreadsheets/d/1-ljGwn6KbPGZaeG8N3xkkjnvEE1fYK8OgNw1GgGrxas/edit#gid=1110605440 

    At first they were, but at a certain point they stopped.

  • Chriistian Jotform Support
    Replied on September 5, 2016 at 10:48 PM

    I cloned your form, integrated it with my google sheets and did some tests. Currently, all the submissions are getting forwarded to the spreadsheet, so it looks like I am unable to replicate your issue.

    Why have my submissions stopped getting forwarded to the google spreadsheet? Image 1 Screenshot 20

    Has there been any modifications made on the google spreadsheet? I would like to inform you that modifying or editing the data in the spreadsheet can cause the integration to break.

    To resolve the issue, you will have to remove the current integration. Then re-integrate the form with Google Sheets. Please note that this will create a new spreadsheet. All the previous submission data will be displayed in the new spreadsheet.

    If the issue persists, please let us know.
    Regards.

  • rkearton
    Replied on September 5, 2016 at 11:45 PM
    Thanks—I will try re-integration
    Robin Kearton
    Director, Community Center for the Arts (C4A)
    www.c-4a.org
    rkearton@c-4a.org
    217.384.5150
    ...