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  • Profile Image

    Why have my submissions stopped getting forwarded to the google spreadsheet?

    Asked by rkearton on September 05, 2016 at 09:10 PM

    They are supposed to go here:

    https://docs.google.com/spreadsheets/d/1-ljGwn6KbPGZaeG8N3xkkjnvEE1fYK8OgNw1GgGrxas/edit#gid=1110605440 

    At first they were, but at a certain point they stopped.

    Page URL:
    https://form.jotform.com/61893790964978

    Submissions forwarded Getting my submissions
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 05, 2016 at 10:48 PM

    I cloned your form, integrated it with my google sheets and did some tests. Currently, all the submissions are getting forwarded to the spreadsheet, so it looks like I am unable to replicate your issue.

    Has there been any modifications made on the google spreadsheet? I would like to inform you that modifying or editing the data in the spreadsheet can cause the integration to break.

    To resolve the issue, you will have to remove the current integration. Then re-integrate the form with Google Sheets. Please note that this will create a new spreadsheet. All the previous submission data will be displayed in the new spreadsheet.

    If the issue persists, please let us know.
    Regards.

  • Profile Image

    Answered by rkearton on September 05, 2016 at 11:45 PM
    Thanks—I will try re-integration
    Robin Kearton
    Director, Community Center for the Arts (C4A)
    www.c-4a.org
    rkearton@c-4a.org
    217.384.5150
    ...