Integration with dropbox generates new folder for each submission

  • jpwells123
    Asked on September 5, 2016 at 9:14 PM

    I've integrated my form with Dropbox, however its posting the submission to the correct folder but its creating a new folder for every submission.  Would like to have it just post the file without creating a new folder for each submission. Can't see how to correct this.

    Form is: Speaking Log form with Code Pswd.

    Thanks

    John Wells

     

  • jonathan
    Replied on September 5, 2016 at 10:58 PM

    Hi John,

    It was due to the Dropbox integration folder not properly setup on your form  

    I checked and I see there was No Folder assigned below the main/root folder in Dropbox at this time.

    Integration with dropbox generates new folder for each submission Image 1 Screenshot 30

     

    Since there was no assigned folder, the integration is creating unique folder for each submission because it uses the unique submission IDs.

    To fix, please assign a static custom folder name in the integration.

    Integration with dropbox generates new folder for each submission Image 2 Screenshot 41

    Or you can also assign a folder using the filed name.

    Let us know if still not resolve even after doing this.

    Thanks.

  • jonathan
    Replied on September 5, 2016 at 11:03 PM

    I apologize for the multiple duplicated response.

    We had a brief temporary lag glitch which causes the replication issue. I have cleared it now.

    Regards.