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    Integration with dropbox generates new folder for each submission

    Asked by jpwells123 on September 05, 2016 at 09:14 PM

    I've integrated my form with Dropbox, however its posting the submission to the correct folder but its creating a new folder for every submission.  Would like to have it just post the file without creating a new folder for each submission. Can't see how to correct this.

    Form is: Speaking Log form with Code Pswd.

    Thanks

    John Wells

     

    Page URL:
    kclcg.org

    dropbox new folder
  • Profile Image
    JotForm Support

    Answered by jonathan on September 05, 2016 at 10:58 PM

    Hi John,

    It was due to the Dropbox integration folder not properly setup on your form  

    I checked and I see there was No Folder assigned below the main/root folder in Dropbox at this time.

     

    Since there was no assigned folder, the integration is creating unique folder for each submission because it uses the unique submission IDs.

    To fix, please assign a static custom folder name in the integration.

    Or you can also assign a folder using the filed name.

    Let us know if still not resolve even after doing this.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on September 05, 2016 at 11:03 PM

    I apologize for the multiple duplicated response.

    We had a brief temporary lag glitch which causes the replication issue. I have cleared it now.

    Regards.