What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account suspended?

    Asked by Dick Doe on September 05, 2016 at 11:05 PM
    Same here. I manage client's Twitter accounts. So on the form I added a text that "we will also need your Twitter username and password once your order has been processed". I was NOT asking for username or password on the form itself (however I had an autoresponder setup asking for that info). Was that why my account was suspended? If so tell me what to remove
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    JotForm Support

    Answered by ashwin_d on September 05, 2016 at 11:07 PM


    I did check your form and I can confirm that you have not added any questions to ask user's login credentials. I have activated your account now.

    Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Thank you!