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    JotForm Support

    Conditional Notification Email Problem

    Asked by Mike_T on April 16, 2012 at 07:14 PM

    Answer to the following question from this thread:

    This form is not sending the Notification email to the appropriate group. The Rep Confirmation email is going out (See Above). I have this form with conditions that if the customer number starts with 0-9 then it should send this to accounting@it1.com via the Notification email.
    http://form.jotformpro.com/form/21034539570955

    According to our mail logs, emails are being sent. They are accepted and queued for delivery.

    /var/log/mail.log:Apr 16 17:02:01 ying sm-mta[5063]: q3GL21CT005061: to=< Accounting@it1.com >, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=121343, relay=it1-com.mail.eo.outlook.com. [65.55.88.22], dsn=2.0.0, stat=Sent ( [InternalId=27962330] Queued mail for delivery)

    /var/log/mail.log:Apr 16 18:17:58 yang sm-mta[16042]: q3GMHvj1016040: to=< Accounting@it1.com >, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121375, relay=it1-com.mail.eo.outlook.com. [216.32.181.178], dsn=2.0.0, stat=Sent (<6d9e6cb5195e110fed72b957cd5cf5fb@jotform.com> [InternalId=14071832] Queued mail for delivery)

    /var/log/mail.log:Apr 16 18:54:38 monk sm-mta[10648]: q3GMsb84010646: to=< Accounting@it1.com >, ctladdr= (1005/1006), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121329, relay=it1-com.mail.eo.outlook.com. [65.55.88.22], dsn=2.0.0, stat=Sent (<1f9e92f355bc8a64ea8084a9f4975842@jotform.com> [InternalId=48840041] Queued mail for delivery)

    Please check your Spam folder. You may also configure your notification to use noreply@jotform.com sender address to see if that makes any difference.

     

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    Answered by BClifton305 on April 16, 2012 at 10:47 PM

    We checked in Junk Mail, and it is not there. I will try the no reply option.  The weird thing is that some of the forms are making it.

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    Answered by jeanettebmz on April 16, 2012 at 10:55 PM
    In addition to what my colleague has suggested you, please contact with your email provider and request them to add JotMail's IP Addresses to their whitelist. 

    188.138.106.153/ 107.20.173.204 / 174.34.57.218 / 174.34.57.216 /  174.34.57.214 

     

    Jeanette

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    Answered by BClifton305 on April 17, 2012 at 11:54 AM

    I created a new form Called Notficiaton 3 which sends the email as expected.  The only condition that is applied to this form is when a check box is selected to send additional information to another email which it does.

    The forms with the condition to send a specific email when the customer number starts with either a letter or number does not seem to make it?

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    Answered by BClifton305 on April 17, 2012 at 12:24 PM

    I did some more testing on Notification 3.  This email that has no conditions makes it out

    I then tested utilizing the checkboxes on the form which should trigger an email with conditions met.

    As an example.  I created 2 seperate tests with 3 emails that should have been created.  Each test had a different one of two checboxes checked and then 1 with both checkboxes.  The condition is to send an email if any of the checkboxes are checked.    The first round I did not get any emails.  On The second round I recieved only one that was created using the first checkbox.

     

     

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    Answered by jeanettebmz on April 17, 2012 at 03:50 PM

    Could you please let us know what is the ID of the form in question? I checked your account and I could not find a form named "Notification3"

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    Answered by BClifton305 on April 26, 2012 at 01:36 PM

    I have whitelisted your items and I still do not get all my information.  I created a seperate form with no conditions and it works.  The forms with the conditions that the customer number starts with 0-9 does not go out all the time.

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    Answered by jeanettebmz on April 26, 2012 at 04:34 PM

    Make sure the field which stores numbers, actually have a numeric validation

    In order to have the field with numeric validation :

    1. Click on the Validation button from the tool bar

    2. Choose numeric

     

    3. Or grab the Number field from our Quick tools menu and

    4. Add it to your form

     

    Then you can make a logical condition, see the example below

     

    I did the test and it worked

    Hope this helps you.

    We are always glad to assist. Feel free to look for more assistance

    Jeanette

    P.S In your case you can use the logic conditions "less than" validate your field as alphanumeric. Probably another colleague may come with a better solution