What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    DocuSign error not able to sign in

    Asked by studentslife on September 06, 2016 at 07:58 AM

    I am trying to use DocuSign but I kept getting an error message "errorSomething's Wrong.

    Please click here to try again."
    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on September 06, 2016 at 08:23 AM

    I was able to reproduce the issue when I test your form https://form.jotform.com/62474015010138

    Unfortunately there seems to be a glitch on our DocuSign widget API. 

    I have forwarded this thread to the next level support so that they can check the issue

    We will let you know here once we have fixed.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by TitusN on September 08, 2016 at 04:38 AM


    The error indicates that you have not connected the widget with your DocuSign account. 

    Please connect to your Docusign account via the widget wizard via the form bulder: 

    Give that a try and let us know how that goes.