What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Infusionsoft Integration: adding a Tag based on the selected options

    Asked by MarleyPaige on September 06, 2016 at 10:24 AM


    I use the CRM Infusionsoft for our Business. 

    with Jot.Form's integration for Infusionsoft, is it possible to have tags apply if certain conditions are met? 

    so if they answer this drop down menu "yes" they get tag X, if they answer the drop down "no" they get tag Y

    If this is possible, how do I set it up?


    please help :) 

  • Profile Image
    JotForm Support

    Answered by beril on September 06, 2016 at 11:31 AM

    As far as I understand from your thread, you want to use different tags based on conditions. I am sorry to say that it is not possible to achieve your scenario by creating conditions.  However, you can solve that issue, by using two different forms and creating two individual Infusionsoft integrations. 

    By that way, you can redirect the user to different form based on conditions. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by 3dcoaches on September 08, 2016 at 11:34 AM

    I have loved using Jotform over the years, but this issue is forcing me to look elsewhere unfortunately. The old integration allowed us to apply conditional tags. Without that capablity, this integration is worthless to me. 

  • Profile Image
    JotForm Support

    Answered by Welvin on September 08, 2016 at 01:31 PM

    @3dcoaches: I don't remember having that option in the Infusionsoft integration, but I have already requested that through your own thread. We will let you know there as soon as we have some updates for you. 

  • Profile Image

    Answered by MarleyPaige on September 08, 2016 at 04:24 PM

    Thanks for that option @beril but I don't think I want to explore that much, too many re-directs to handle. 


    I would love conditional tags.. that's what this needs to be good with Infusionsoft. 


    @Welvin add another person to the list of people demanding @3dcoaches request!

  • Profile Image
    JotForm Support

    Answered by Welvin on September 08, 2016 at 05:43 PM

    Sure. Let me create a ticket through this thread for the feature request. If there are updates, you'll be notified about it through this thread. 

  • Profile Image

    Answered by MarleyPaige on September 09, 2016 at 04:20 PM

    thanks @ Welvin