What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Shipping price is not showing

    Asked by pressloop on September 06, 2016 at 11:27 AM
    the shipping is not showing up, nor is it applying shipping costs to the total.... Seems like another bug to me because I definitely have shipping turned ON and a price of $3.00 for shipping per item.... Any suggestions on this?

     

    Thanks!

    shipping shipping price not showing ship amount
  • Profile Image
    JotForm Support

    Answered by Jan on September 06, 2016 at 11:35 AM

    I was able to replicate the issue. In order to fix this, you need to specify the "First Item Cost" and the "Additional Item Cost". You can do this in the Payment Wizard under the Shipping tab.

    Here's the result:

     

    Hope that helps. Thank you.

  • Profile Image

    Answered by pressloop on September 06, 2016 at 12:26 PM

    That did the trick!  :)   Thank you for the quick response.

     

    T