Unable to attach excel file on autoresponder - attach file feature

  • Central_Saint_Martins
    Asked on September 6, 2016 at 12:04 PM
    It doesn't seem to like excel files. Any reason why?
  • Elton Support Team Lead
    Replied on September 6, 2016 at 12:09 PM

    With the autoresponder - attach file, it supports pretty much all files including excel. So far I am able to attach an excel file. Perhaps the browse file window is not set to "All Files" that's why you are not able to view them?

    Example:

    Unable to attach excel file on autoresponder attach file feature Image 1 Screenshot 20

    Hope this helps!

  • Central_Saint_Martins
    Replied on September 7, 2016 at 8:59 AM

    Sorry this doesn't seem to be working, its not a Mac thing is it?

  • Jan
    Replied on September 7, 2016 at 10:48 AM

    No, it should work properly on any Operating System. Unfortunately, I don't have a Mac to test it. I am using Google Chrome browser in Windows 7 and it is working properly.

    Unable to attach excel file on autoresponder attach file feature Image 1 Screenshot 40

    Please try to click the "Upload File" button instead of dragging and dropping the file.

    Unable to attach excel file on autoresponder attach file feature Image 2 Screenshot 51

    After that, the Open window will pop-up where you can locate the file you want to upload. In windows, you need to make sure that "All Files" are selected.

    Unable to attach excel file on autoresponder attach file feature Image 3 Screenshot 62

    If that doesn't work, please try using another browser. 

    Let us know if the issue persist. Thank you.

  • DovreConsulting
    Replied on October 18, 2016 at 3:09 AM

    I can attach an Excel file but when I receive the mail, it says the file is corrupted.

    I tried different versions of Excel file types.

    Using Chrome and Win7 for JotForm.

    I also tried with Firefox and IE browsers. The same result.

    It seems to really corrupt the file, because the file size is totally different, and .xls can be opened but the file is empty.

    Unable to attach excel file on autoresponder attach file feature Image 1 Screenshot 20

     

  • Elton Support Team Lead
    Replied on October 18, 2016 at 3:16 AM

    @DovreConsulting

    We will answer your question on a separate thread here https://www.jotform.com/answers/963738/. We'll be on it shortly.