What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to attach excel file on autoresponder - attach file feature

    Asked by Central_Saint_Martins on September 06, 2016 at 12:04 PM
    It doesn't seem to like excel files. Any reason why?
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    JotForm Support

    Answered by EltonCris on September 06, 2016 at 12:09 PM

    With the autoresponder - attach file, it supports pretty much all files including excel. So far I am able to attach an excel file. Perhaps the browse file window is not set to "All Files" that's why you are not able to view them?


    Hope this helps!

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    Answered by Central_Saint_Martins on September 07, 2016 at 08:59 AM

    Sorry this doesn't seem to be working, its not a Mac thing is it?

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    JotForm Support

    Answered by Jan on September 07, 2016 at 10:48 AM

    No, it should work properly on any Operating System. Unfortunately, I don't have a Mac to test it. I am using Google Chrome browser in Windows 7 and it is working properly.

    Please try to click the "Upload File" button instead of dragging and dropping the file.

    After that, the Open window will pop-up where you can locate the file you want to upload. In windows, you need to make sure that "All Files" are selected.

    If that doesn't work, please try using another browser. 

    Let us know if the issue persist. Thank you.

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    Answered by DovreConsulting on October 18, 2016 at 03:09 AM

    I can attach an Excel file but when I receive the mail, it says the file is corrupted.

    I tried different versions of Excel file types.

    Using Chrome and Win7 for JotForm.

    I also tried with Firefox and IE browsers. The same result.

    It seems to really corrupt the file, because the file size is totally different, and .xls can be opened but the file is empty.


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    JotForm Support

    Answered by EltonCris on October 18, 2016 at 03:16 AM


    We will answer your question on a separate thread here https://www.jotform.com/answers/963738/. We'll be on it shortly.