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  • Profile Image

    Why some data is missing in the Thank You page?

    Asked by meswaiver on September 06, 2016 at 01:51 PM

    I've got a form with Stripe payment.

    When I click "check out" only some of the required spaces aren't filled in.

    When I go to CHECK OUT PAGE, the system bring me to paypal, with a charge for a Lacrosse team?

    When a friend came to the "review your submission page" a bunch of extra fields about allergies & lacrosse came up, but not our sign up information. 

    Please help quickly!! Need to get this form out by 3pm

    Laurel 617-817-7909

    Page URL:
    https://submit.jotform.us/submit/62437484032151/

    Screenshot
    check check out review charge system
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 06, 2016 at 02:25 PM

    I have checked your form and found that the field's names that you have in your Thank You page are not currently in the form, this is why you see missing info there. 

    Here are the current fields in your form: 

    Here are  the fields that you're using on your Thank You page: 

    Please make sure you have the correct fields names from your form fields, this guide will help you to get them: How-to-find-field-IDs-and-names

    You will also find all your form fields by clicking on "Form Fields" on the Thank You page wizard: 

    Now regarding to the redirection to PayPal, I can see you have integrated your form with our Stripe integration, this will charge your submitter and will redirect to the Thank You page, on the Thank You page you have a custom button which redirects to PayPal: 

    Your users will be redirected to PayPal only if that button is clicked, if you do not want them to be redirected to PayPal then you may simply remove that button from your custom Thank You page. 

    Here is also a guide with more info about PayPal forms with JotForm: PayPal-Forms

    Otherwise you will be charging twice to your submitter, once while they submit the form and fill out the payment section there and again when they click on the "Go To Checkout Page" button and enter their PayPal account and proceed with the payment. 

    I would suggest you to keep only one payment method so you avoid the above mentioned. 

    Hope this helps.