JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
As you can see on my screenshot above only some fields are checked, it means that the un-checked fields will not appear in the report, I would suggest you to check the current settings for your report and verify that the fields that you need are checked, otherwise they will not appear in the report.
To get the report settings, click on the form and on the "Report" button, once you get the reports list, click on the pencil icon to edit the current settings:
Hope this helps.