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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Asked by rsolveira on September 06, 2016 at 04:15 PM


    I have sent emails to registrants and a box pops up and says the email is sent. The recipient never receives the email and I cant find the the sent email. Where am I going wrong?

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    JotForm Support

    Answered by BDAVID on September 06, 2016 at 06:21 PM

    Please provide more details, are you:

    A) Forwarding submissions to an specific email from the "Submissions" dashboard? https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    B) Sending a form via email? https://www.jotform.com/help/303-How-to-send-a-form-via-email 

    If A or B is your case, could you share the email address were you sent the email? We will be glad to check the mail logs.

    C) Testing an email notification through the "Test Email" button? If this is the case, here is how to properly do it: https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address 


    Let us know if you need more help.