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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Please provide more details, are you:
A) Forwarding submissions to an specific email from the "Submissions" dashboard? https://www.jotform.com/help/269-How-to-View-Form-Submissions
B) Sending a form via email? https://www.jotform.com/help/303-How-to-send-a-form-via-email
If A or B is your case, could you share the email address were you sent the email? We will be glad to check the mail logs.
C) Testing an email notification through the "Test Email" button? If this is the case, here is how to properly do it: https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address
Let us know if you need more help.