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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Matrix Field: Rows changing from builder to preview.

    Asked by dewittmb on September 06, 2016 at 05:06 PM

    I put a matrix into this form. I have the rows in a particular order in the builder. When I open the form in preview to test in all of the rows are in a different order. What is going on? please help.

    Page URL:
    https://form.jotform.com/62493918854975

    preview builder rows matrix field
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    JotForm Support

    Answered by Jim_R on September 06, 2016 at 07:56 PM

    Hello, the reason why the Matrix field on the actual form looks different from your Form Builder was because you turned on the SHUFFLE ROWS option on your Matrix Field:

    Just turn it off then save your changes and that should fix it.

    In case you're still seeing the Matrix field differently on preview even after turning off the SHUFFLE ROWS option, don't hesitate to let us know so we can have another look.