Widget: Voice recorder not showing on embedded form on a page

  • mirweis
    Asked on September 6, 2016 at 5:10 PM

    hello, i added the voice recorder app on my form. i can see teh recorder on the edit windwos, but if open the form on my website, the voice recorder is not visible.

  • Support_Management Jotform Support
    Replied on September 6, 2016 at 8:21 PM

    Hello, I checked that form and was able to see the voice recorder widget. Here's how it looked like from my perspective:

    Widget: Voice recorder not showing on embedded form on a page Image 1 Screenshot 30

    Now, I noticed you mentioned "but if open the form on my website, the voice recorder is not visible"

    Can you please give us the page/URL where you embedded the form?

    Before you get back to us though, can you at least try re-embedding the form using the iframe embed method (without the script tags) instead. Using the iframe code will prevent any script conflicts with your website's existing script (if any) that might be causing the problem.

    Widget: Voice recorder not showing on embedded form on a page Image 2 Screenshot 41

    After giving it a try and you still can't see the Voice Recorder widget, then please get back to us with your website's URL where your form was embedded so we can have a better look.